Outlook Show Total Items resets when mail received Share on Facebook Post on reddit Tweet on Twitter Share on LinkedIn Home › Forums › Office › Office 2010 / 2013 General Issues › Outlook Show Total Items resets when mail received This topic has 0 replies, 1 voice, and was last updated 5 years, 10 months ago by beddo. Viewing 1 post (of 1 total) Author Posts beddoMember Oct 06, 2014 at 4:59 am #164350 Hi Folks, We have a system with 5 people accessing a shared mailbox. Each user sets the mailbox so that it shows the total number of emails instead of the number of unread emails and this works fine. The moment a new email is received the count changes back to being the number of unread emails. I’m not sure where to start with this one as there aren’t really any other settings that would affect it. The mailbox is on Exchange 2010 and the client PCs run Outlook 2013. If I test it on an Office 365 system the mailbox settings persist. Author Posts Viewing 1 post (of 1 total) You must be logged in to reply to this topic.