Outlook prints only header and suggests Firefox to open mail

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    Mikey0782
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    #154576

    Hi all !

    I’ve got 2 users encountering a problem for printing e-mails in Outlook 2003. I googled that behavior and couldn’t find any answer…

    Whenever those users try to print an e-mail, by any way you may think of… it takes some time (5-10 seconds) to react, then it prints only the header of that e-mail and pops up to ask which program you want to open the mail with. Since it’s an HTML, it proposes Firefox by default.

    For one user – I did a profile reset last week (roaming profile), and the problem was gone. Yesterday, he tells me the problem is back.

    Resetting only his Outlook profile doesn’t change the way it behaves, and I can’t find any option that would justify that behavior…

    Any ideas ?

    Thanks in advance,
    Mikey

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