OMA: Item no longer exists.The item…deleted or moved

[AndreaP]

#143562

Hi all!
I have a problem to configure my Nokia E71 to sync e-mail with exchange 2003.
I have configured OMA on Exchange, but I when I tryh to sync by mobile I recive the message “The account is not allowed to sync”. I have tried to get the OMA by IE [URL]http://PrivateIP_Exchane/OMA[/URL] and after user e pwd prompt the following error occure: ” Item no longer exists. The item you are attempting to access may have been deleted or moved”.
I have checked on Internet and I have found the following inoformation:

>>
>> Info 1.
>> This error may occur if the user name that is in the address that the
>> message is sent to contains the following symbols:
>> – Number sign (#)
>> – Percent sign (%)
>> – Ampersand (&)
>> – Tilde (~)
>>
>> Info 2.
>> Check IIS Properties.
>>
>> 1. Go to Start/Administrative Tools/Internet Information Services (IIS)
>> Manager.
>> 2. Expand out the list by clicking the plus sign next to the server’s
name.
>> 3. Expand out the Web Sites.
>> 4. Expand out Default Web Site.
>> 5. Right click on OMA virtual directory and select Properties.
>> 6. The Local Path box from the OMA virtual directory should be:
>> C:Program FilesExchsrvrOMABrowse.
>> 7. Right click on Exchange virtual directory and select Properties.
>> 8. The Local Path box from the Exchange virtual directory should be:
>> [URL=”file://\.backofficestorageprimaryemaildomainname.commbx”]\.backofficestorageprimaryemaildomainname.commbx[/URL].
>>
>> [Note] The Exchange Local path should include the email domain name
>> specified in the CEICW.
>>
>> Info 3.
>>
>> Please follow these steps to check the problematic user’s email address.
>>
>> 1. Open dsa.msc console.
>> 2. Navigate and double-click the problematic user.
>> 3. Click E-mail Addresses tab.
>> 4. Make sure that there is a [email protected] SMTP email address
>> (secondary). User must have the following email address set as the
primary
>> address: [email protected].

I can exclude point 1 and 3. I have checked the point 2 and it looks ok.
I am not an expert and I have some doubt. My company web site is hosted by a provider, we have an exchange server where we download the e-mail from a provider. I have a public IP and I get to OWA by this IP, now I want to get e-mail using OMA. In point 2 is written to set [URL=”file://\.backofficestorageprimaryemaildomainname.commbx”]\.backofficestorageprimaryemaildomainname.commbx[/URL]. I have tried with the name in dnsmgmt first and then with the public IP but I recive the same error.
Could you help me?
Thank you,
Andrea

[Author]

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