Looking for Support Contract Examples Share on Facebook Post on reddit Tweet on Twitter Share on LinkedIn Home › Forums › Other › Misc › Looking for Support Contract Examples This topic has 0 replies, 1 voice, and was last updated 13 years, 4 months ago by neilmac. Viewing 1 post (of 1 total) Author Posts neilmacMember May 30, 2007 at 3:42 am #125784 As the title says.. I am hoping to offer support contracts to my customers, and I was wondering if anyone would have any examples that they might make available to me. The typical scenario would be an installation with a server, up to 10 workstations, mail, etc. I am thinking of tiered support – three levels of contract ( eg – silver, gold, platinum ?) The contract would include server health checks, proactive monitoring, ensuring backups are available, patching etc (say 10 hours per month). Then I would like to define support for general faults, and then emergencies. Any suggestions would be warmly welcome. Many thanks, Author Posts Viewing 1 post (of 1 total) You must be logged in to reply to this topic.