Looking for Support Contract Examples

Home Forums Other Misc Looking for Support Contract Examples

Viewing 1 post (of 1 total)
  • Author
  • Avatar

    As the title says..

    I am hoping to offer support contracts to my customers, and I was wondering if anyone would have any examples that they might make available to me.

    The typical scenario would be an installation with a server, up to 10 workstations, mail, etc.

    I am thinking of tiered support – three levels of contract ( eg – silver, gold, platinum ?)

    The contract would include server health checks, proactive monitoring, ensuring backups are available, patching etc (say 10 hours per month).

    Then I would like to define support for general faults, and then emergencies.

    Any suggestions would be warmly welcome.

    Many thanks,

Viewing 1 post (of 1 total)

You must be logged in to reply to this topic.