Laptop Domain users can’t surf Internet

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    I have a Windows 2003 Server domain with firewalls etc and a numbr of users have laptops which are joined to the domain like normal workstations.
    These users are stating that when they are home, they can’t surf the Internet although surfing from work is fine.
    I took a user’s laptop home and could only surf if I used a VPN connection to the office domain first.
    So, what is happening and is there a way to allow users to make a standard connection to the Internet without the need for a VPN connection ?
    The strange thing is, this is only a fairly recent condition after a new firewall was installed but nothing has really changed with regards policies and so on.
    BTW, I logged into the laptop as the user and as an administrator of the local machine and neither worked without a VPN connection.

    Many thanks for any help.

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