How to get rid of snap.do malware

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    Master Moron
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    #162007

    So, apparently, I downloaded the snap.do malware. For those that aren’t familiar with it. It’s basically a program that forces you to use it’s browser. Supposedly, it creates lots of problems by redirecting you to different sites and making you vulnerable to viruses and slowing down your computer.

    Anyway, I looked up a lot of stuff online and it would appear that I successfully disabled it as it no longer redirects me. However, there still remains a program in the control panel that I cannot uninstall. When I try to uninstall it asks me if I’m sure I want to uninstall it. I click yes, and it says please wait while Windows reconfigures snap.do. Then it disappears. I’ve tried uninstalling it in safe mode as well, but I get a different message that says something like the Windows installer service cannot be accessed.

    Anyway, I removed registry keys that appeared related to snap.do, deleted files related to snap.do, and ran Malware Bites and Spybot. Both Malware Bites and Spybot appeared to remove parts of the program, but apparently not permanently as everytime I run Spybot it always quarantines something from snap.do.

    Admittedly, since the program is apparently inactive, I’m tempted to just ignore it, but I fear that the program may continue to come back and eventually become a problem again if I ignore it. I’m a little scared to do online banking as I would hate for this program to somehow get access to my banking info. I would appreciate any info someone can give me regarding how I can delete all traces of this malware. I would assume that at this point it’s just a matter of deleting a few registry keys, but I’m not sure.

    My computer is an Asus with an Intel Core i7 and I am running Windows 8.

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