I just got hired on at a company that is at 100 people growing at about 10 new people per week. We now have 2 in the IT department and we are becoming insanely disorganized. All of our requests come in via email or in person, we do not use telephones. I am wondering if anyone has had good experience with a small or customizable ticketing software? I checked out Frontrane Solutions: Heat, but wasn’t very impressed.
Please let me know what you use and what you like about it!