I’m so frustrated! I’m really a novice at this computer stuff. I’ve tried to recover the admin password on my laptop. I’ve gone to a site suggested on this forum and downloaded the free software. I don’t know what was going on but my laptop went into a slower than slow motion with no results.(I’m talking hours to open a window) I tried another link from a member on this forum and the link didn’t connect. I decided the hell with it and was going to format the hd and start over. Guess what! The admin wouldn’t let me format! Can anyone help me format this hd in very simple terms? I’m thinking I’ll have to buy a HD and start from scratch next.