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‘Fatal Error During Installation’ appears when I try to open Office 2010

Home Forums Office Office 2010 / 2013 General Issues ‘Fatal Error During Installation’ appears when I try to open Office 2010

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    Fishsticks
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    #165661

    Hello everyone,

    I’ve been using all Office 2010 features (Word, Excel etc.) absolutely fine for years on my computer that runs Windows 7, but suddenly from yesterday I’ve been unable to open anything – not any document saved on my desktop or through any shortcuts or folders. I haven’t installed any recent programs or made any changes to my computer (that I know of).

    When I try to open something in Office 2010 a Windows Installer box appears saying ‘preparing to install’ and then ‘configuring Microsoft Office Professional Plus 2010.’ An error box then appears saying ‘Fatal error during installation’ and that’s it.

    I’ve checked my programs and I’ve got Office 2010 and Office Professional Plus 2010, but there’s only the option to Change the Professional Plus version in the Uninstall or Change Program panel. However when I click Change on the Professional Plus version there’s no option to repair it.

    Should I try and uninstall Office 2010 and then reinstall it? However I don’t have the product registration key with me if I have to use that when I reinstall. Years ago I bought Office 2010 not on a CD but online through a deal that my former work offered us (I no longer work there and wouldn’t be able to contact anyone about it).

    I’m sorry if this is a dumb question and if it’s been answered elsewhere – I’m just worried that I won’t ever be able to open my Word documents again!

    Thank you very much for any help you can give me!

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