Failed to transfer mailbox from 2003 to 2010

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    I am migrating a set of mailboxes from Exchange 2003 to Exchange 2010. All of the mailboxes transferred fine except for one. It completes with errors. The error given by EMC is:

    Warning: Failed to cleanup the source mailbox after the move.
    Error details: MapiExceptionNotFound: Unable to delete mailbox. (hr=0x8004010f, ec=-2147221233)

    When I try to use exmerge to just create a PST backup of the mailbox, it also fails with the message:

    [14:59:54] Error opening message store (MSEMS). Verify that the Microsoft Exchange Information Store service is running and that you have the correct permissions to log on. (0x8004011d)
    [14:59:54] Errors encountered. Copy process aborted for mailbox ‘User One’ (‘USER1’).

    I am working from the Domain Administrator account and it has the correct privileges – as I said, all other mailboxes transferred fine.

    So, my guess is that there is something wrong specifically with this mailbox. How do I find/fix this?


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