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"External email addresses" not showing in GAL

Home Forums Messaging Software Exchange 2000 / 2003 "External email addresses" not showing in GAL

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    Hey all,

    I have an Exchange 2000 server, and recently was asked to add two contacts into Exchange DLs and Contacts–>External Email Addresses. The two contacts have email addresses that are NOT from one of our domains.

    After two days, these addresses are still not searchable when I compose a new message, click To:, and search the global address list.

    I’m new to managing Exchange, but did a bunch of searching on this forum and checked a few basics: the Recipient Update Service is running every morning at 6 a.m., and I did try doing a manual download of the GAL with my Outlook client to ensure I was receiving the latest info. I also checked that these new contacts I added are replicating to both our DCs.

    The GAL contains many contacts that have email addresses outside of our domain, so I don’t understand why my newest additions aren’t popping up! Any ideas?


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