Crazy Question

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    If I have am using Skype for Business as my UC solution, and I call into a call center that also uses SFB by dialing the number they provide me with and go through the motions and get connected to a call agent, would I be able to exchange IM’s with that agent?

    My brain says no because I’m making a PSTN style call.

    I guess I could if both my organization and the agents organization are federated…

    I think I’m explaining my question correctly…

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