Crazy Question

Viewing 1 post (of 1 total)
  • Author
    Posts
  • Avatar
    todd231
    Participant
    #167537

    If I have am using Skype for Business as my UC solution, and I call into a call center that also uses SFB by dialing the number they provide me with and go through the motions and get connected to a call agent, would I be able to exchange IM’s with that agent?

    My brain says no because I’m making a PSTN style call.

    I guess I could if both my organization and the agents organization are federated…

    I think I’m explaining my question correctly…

Viewing 1 post (of 1 total)

You must be logged in to reply to this topic.