Last week one of my employees found that suddenly, unless Cached Exchange Mode was OFF, his Outlook profile would not update. Today I installed a new laptop for him and figured this problem would go away since the profile would be installed fresh, but NOPE – if Cached Exchange Mode is on he only sees email as current as Feb 5!
In the past I’ve been able to fix this for people by going to this folder…
C:Documents and Settingsname-of-userLocal SettingsApplication DataMicrosoftOutlook
…and moving everything to an “old” folder, then restarting Outlook. But in this case, with a brand new computer and profile, I’m stumped because the “broken sync” seems to be a problem on the server, not the client.
Ideas for things to check? FYI our clients all use Outlook 2003, but it’s an Exchange 2000 server.