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Cached Exchange Mode conundrum

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    Last week one of my employees found that suddenly, unless Cached Exchange Mode was OFF, his Outlook profile would not update. Today I installed a new laptop for him and figured this problem would go away since the profile would be installed fresh, but NOPE – if Cached Exchange Mode is on he only sees email as current as Feb 5!

    In the past I’ve been able to fix this for people by going to this folder…

    C:Documents and Settingsname-of-userLocal SettingsApplication DataMicrosoftOutlook

    …and moving everything to an “old” folder, then restarting Outlook. But in this case, with a brand new computer and profile, I’m stumped because the “broken sync” seems to be a problem on the server, not the client.

    Ideas for things to check? FYI our clients all use Outlook 2003, but it’s an Exchange 2000 server.


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