Best method for email delivery in Exchange server environment

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    Just a question for anyone here dealing with small to medium IT services.

    I would like to know what is considered the best method for sending email within exchange.

    I am managing 40-50 servers for small to medium sized companies and I am having more and more problems recently with getting email delivered efficiently.

    I have tried using direct MX delivery, but often this causes a problem if/when we get listed on blacklists – this invariably happens from time to time, sometimes becoming greylisted by hotmail/aol, and sometimes if there is a virus issue or similar, we can get listed on blacklists.

    To combat this, I have begun using smarthosts – either the companies ISP, or a hosting provider to send mail through, this seems to give more reliable delivery, but sometimes the providers get blacklisted by certain recipient servers, and also, if there is a problem with the smarthost provider, it can also cause issues.

    I am just interested to here what others do in this scenario.

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