We are running a terminal server environment, with a mixture of Server 2003/2008 operating systems.
I have a staff member who provides some basic support to staff, and would like to shadow other users and their terminal server session. I do not want to give this user full admin rights, as they are not very technical and could do a lot of damage without realising it.
Is it possible to give her the ability to remote the sessions, without making her an admin? This user usually works inside one of our 2008 terminal servers.
If not, do you recommend any remote support tools you can use internally that does not go out over the web, only through the LAN? I assume that would be the only other option? (Preferably a free / cheap option)