All of a sudden Microsoft outlook 2007 lost its profile

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    zillah
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    #155159

    Dear Experts

    Today I was fixing networking issue for one of my client (router and a parallel HP printer).

    He is using a desktop with windows XP professional SP3

    During my work on his computer I used two softwares which are CClenaer (tune up his computer browser ) and Kyocera Printer Driver Deleter to remove the driver for the HP printer (it was not working properly)

    When I finished my work Before I left his office he was able to download a file from his outlook (used as mail client for his ISP) 2007 (means it was working), to test the printer if it prints or not.

    I chose an option : “Install windows updates and shutdown” and I left his office then I received a call from him telling me that his outlook is not finding a file :

    Code:
    C:Documents and SettingsomrionLocal SettingsApplication DataMicrosoftOutlooktets.pst

    When I drove back to his office and checked the file “test.pst” I could not find such a file in the location above(i.e C:Documents and SettingsomrionLocal SettingsApplication DataMicrosoftOutlook) !!!!!!

    For sure I had not touched his outlook when I was working the first time.

    I felt embarrassed he might have thought that I had damage his outlook.

    I checked the Control Panel –> Mail –> Data Files I found those 3 profiles :

    Code:
    Name Path
    ——- ———
    Omrion’s email Outlook.pst in C:emailfile
    Personal Folders Outlook.pst in C:omrionLocal SettingsApplication DataMicrosoft
    I forget name test.pst in C:Documents and SettingsomrionLocal SettingsApplication DataMicrosoftOutlook

    I am not sure what he had all those three files!!!

    The size of the first two profiles (Outlook.pst) are almost 2 GB

    The size of test.pst 1 KB hence I deleted it

    What should I do to fix this issue ?

    He told me that such a problem (he could not recall the exact issue) happened before and someone came to fix that issue for him

    I tried to use either one of : Outlook.pst in C:emailfile or Outlook.pst in C:omrionLocal SettingsApplication DataMicrosoft

    All I can see the old emails till 2009 but not afterwards !!!!!

    Can ccleaner or Kyocera Printer Driver Deleter cause this problem ?

    How can I fix the problem ? It is an urgent issue please

    Regards[FONT=&quot][/FONT]
    [FONT=&quot] [/FONT]

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