Account locked out depending on the person’s location

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    I have a little problem with a client of mine.

    We use a bunch of 2008R2 terminal servers, a DC, a FS,…

    The user has a laptop joined to our domain. Whenever the user is in the office, thus in our network he experiences absolutely no problems or what so ever.

    If the user tries to work from home, by connection trough a VPN and logging in to the terminal his accounts gets locked out, when he opens our sharepoint page, opens Outlook,.. account locked out.

    About a year ago we migrated from 2003 to 2008R2, also a new domain.

    Possible causes I have looked into:

    • Deleting all old domain accounts
    • He doesn’t have a smartphone that receives mail
    • Change the password
    • Deleting the account and recreate it

    Anyone have a clue what the cause might be?
    He only gets locked out when he is not in our network (e.g. at home).

    Thanks in advance!

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