Exchange Server

Fix for Outlook Web Access Focus Issue after Q911829


After adding a recipient to a new email message in OWA, pressing the space bar in the Compose Message window brings up the address book.


Microsoft Update Q911829 that was released in March and April of 2006 introduced a new OWA problem into some environments, where pressing the spacebar after addressing a message results in the address dialog re-appearing. The cause is that the focus is not set to the body after addressing a message. The most commonly reported issue is that while typing the message body, entering a space (pressing the spacebar) suddenly activates the addressing pop-up.

Note: The Microsoft Q911829 fix is not harmful in itself, and it fixes other issues found with OWA on Exchange 2003. So initially, there’s no reason NOT to install the fix in the first place.


A company called Messageware has a free fix available as a service to the Exchange community at

Sponsored Content

What is “Inside Microsoft Teams”?

“Inside Microsoft Teams” is a webcast series, now in Season 4 for IT pros hosted by Microsoft Product Manager, Stephen Rose. Stephen & his guests comprised of customers, partners, and real-world experts share best practices of planning, deploying, adopting, managing, and securing Teams. You can watch any episode at your convenience, find resources, blogs, reviews of accessories certified for Teams, bonus clips, and information regarding upcoming live broadcasts. Our next episode, “Polaris Inc., and Microsoft Teams- Reinventing how we work and play” will be airing on Oct. 28th from 10-11am PST.

  1. Download and extract the executable OWA Focus Tool (192 KB zip).
  2. On the Exchange Server where Q911829 has been applied, run the executable.
  3. Follow the user interface to complete the installation.
  4. On a client machine, clear the local browser cache by clicking Tools > Internet Options > Delete Files, and refresh the page.
  5. Login to OWA and verify that the issue has been corrected.


You receive an error message when you try to perform any editing tasks, or you must click to enable the compose frame in Outlook Web Access – 911829

Related Topics:


Don't have a login but want to join the conversation? Sign up for a Petri Account

Comments (0)

Leave a Reply

External Sharing and Guest User Access in Microsoft 365 and Teams

This eBook will dive into policy considerations you need to make when creating and managing guest user access to your Teams network, as well as the different layers of guest access and the common challenges that accompany a more complicated Microsoft 365 infrastructure.

You will learn:

  • Who should be allowed to be invited as a guest?
  • What type of guests should be able to access files in SharePoint and OneDrive?
  • How should guests be offboarded?
  • How should you determine who has access to sensitive information in your environment?

Sponsored by: