Windows Client OS

Enable Remote Assistance in XP/2003

How can I enable Remote Assistance in Windows XP or Windows Server 2003?

Windows XP and Windows Server 2003 install the Remote Assistance feature by default.

To check your configuration:

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  1. Go to Control Panel > System > Remote. You can also right-click My Computer (if the icon is shown on the desktop).

Note: A faster way for opening up the System applet is to press the Windows Logo key on your keyboard and then press Pause/Break at the same time.

  1. The Allow Remote Assistance invitations to be sent from this computer box should be checked.

Note: There is a difference between the default settings of Windows XP and Windows Server 2003. Make sure you get yours right.

  1. Press the Advanced button to Set the maximum amount of time invitations can remain open. The maximum is 30 days.
  2. If you want the expert user to be able to control your computer, check the Allow this computer to be controlled remotely box.

  1. Press OK.
  2. If you made any changes, press the Apply button.
  3. Press OK.

You can Allow Remote Assistance invitations to be sent from this computer by using the registry:

  1. Use Regedit to navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server
  1. Double-click the fAllowToGetHelp Value Name, a REG_DWORD data type, and set the data value to 1. A data value of 0 will deny connections.

Note: You do NOT have to restart for this change to become effective.

Links

Overview of Remote Assistance in Windows XP – 300546

HOW TO: Configure a Computer to Receive Remote Assistance Offers in Windows XP – 301527

Mobile Computing with Windows XP

Description of the Remote Assistance Connection Process – 300692

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