Windows Client OS

Enable Remote Assistance in XP/2003

How can I enable Remote Assistance in Windows XP or Windows Server 2003?

Windows XP and Windows Server 2003 install the Remote Assistance feature by default.

To check your configuration:

Sponsored Content

Passwords Haven’t Disappeared Yet

123456. Qwerty. Iloveyou. No, these are not exercises for people who are brand new to typing. Shockingly, they are among the most common passwords that end users choose in 2021. Research has found that the average business user must manually type out, or copy/paste, the credentials to 154 websites per month. We repeatedly got one question that surprised us: “Why would I ever trust a third party with control of my network?

  1. Go to Control Panel > System > Remote. You can also right-click My Computer (if the icon is shown on the desktop).

Note: A faster way for opening up the System applet is to press the Windows Logo key on your keyboard and then press Pause/Break at the same time.

  1. The Allow Remote Assistance invitations to be sent from this computer box should be checked.

Note: There is a difference between the default settings of Windows XP and Windows Server 2003. Make sure you get yours right.

  1. Press the Advanced button to Set the maximum amount of time invitations can remain open. The maximum is 30 days.
  2. If you want the expert user to be able to control your computer, check the Allow this computer to be controlled remotely box.

  1. Press OK.
  2. If you made any changes, press the Apply button.
  3. Press OK.

You can Allow Remote Assistance invitations to be sent from this computer by using the registry:

  1. Use Regedit to navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server
  1. Double-click the fAllowToGetHelp Value Name, a REG_DWORD data type, and set the data value to 1. A data value of 0 will deny connections.

Note: You do NOT have to restart for this change to become effective.


Overview of Remote Assistance in Windows XP – 300546

HOW TO: Configure a Computer to Receive Remote Assistance Offers in Windows XP – 301527

Mobile Computing with Windows XP

Description of the Remote Assistance Connection Process – 300692

Related Topics:


Don't have a login but want to join the conversation? Sign up for a Petri Account

Comments (0)

Leave a Reply

Don't leave your business open to attack! Come learn how to protect your AD in this FREE masterclass!REGISTER NOW - Thursday, December 2, 2021 @ 1 pm ET

Active Directory (AD) is leveraged by over 90% of enterprises worldwide as the authentication and authorization hub of their IT infrastructure—but its inherent complexity leaves it prone to misconfigurations that can allow attackers to slip into your network and wreak havoc. 

Join this session with Microsoft MVP and MCT Sander Berkouwer, who will explore:

  • Whether you should upgrade your domain controllers to Windows Server
    2019 and beyond
  • Achieving mission impossible: updating DCs within 48 hours
  • How to disable legacy protocols and outdated compatibility options in
    Active Directory

Sponsored by: