M365 Changelog: 1:1 VOIP and PSTN call recording and transcription in Calls App V2

MC279469 – Updated May 3, 2022: Microsoft has updated the rollout timeline below. Thank you for your patience.

Microsoft Teams will now release the ability to record and transcribe 1:1 VOIP and PSTN calls and show the recording and transcription in Call history in the calls details panel. This is a critical feature specifically for our Public Switched Telephone Network (PSTN) customers. In absence of chat, PSTN callees do not have a way to view call recordings and transcriptions.

This message is associated with Microsoft 365 Roadmap ID 83497

When this will happen:

• Microsoft expects to begin this rollout to Standard and GCC tenants in mid-December (previously late September) and expects the rollout to be completed by late February (previously late January). – Complete
• Microsoft expects to begin this rollout to GCC-High and DoD tenants in mid-March (previously mid-February) and expects the rollout to be completed by mid-June (previously late April).

How this will affect your organization:

• Call Transcription for 1:1 PSTN and VOIP calls will show in call history in call details panel.
• Call Recording for 1:1 PSTN and VOIP calls will show in call history in call details panel.
• Users can delete recording from chat and the recording will not show in call history in call details panel.
• If there are multiple recordings in a call, they will show in a list form in call history in call details panel.

View image in new tab

Meeting Recording Chicklet in Call details panel

View image in new tab

Call Details Panel

View image in new tab

Meeting Transcript in Call Details Panel

What you need to do to prepare:

Teams admins will need to make sure that AllowCloudRecordingForCalls and AllowTranscriptionForCalling is turned on to enable recording and transcription of 1:1 VOIP and PSTN calls.