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M365 Changelog: (Updated) 1:1 VOIP and PSTN call recording and transcription in Calls App V2

Petri Staff

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MC279469 – Updated August 16, 2022: Microsoft has updated the rollout timeline below. Thank you for your patience.

Microsoft Teams will now release the ability to record and transcribe 1:1 VOIP and PSTN calls and show the recording and transcription in Call history in the calls details panel. This is a critical feature specifically for our Public Switched Telephone Network (PSTN) customers. In absence of chat, PSTN callees do not have a way to view call recordings and transcriptions.

This message is associated with Microsoft 365 Roadmap ID 83497

When this will happen:

  • Microsoft expects to begin this roll out to Standard and GCC tenants in mid-December (previously late September) and expect the rollout to be completed by late February (previously late January). – Complete
  • Microsoft expects to begin this roll out to GCC-High and DoD tenants in mid-March (previously mid-February) and expect the rollout to be completed by late September (previously early August).

How this will affect your organization:

  • Call Transcription for 1:1 PSTN and VOIP calls will show in call history in call details panel.
  • Call Recording for 1:1 PSTN and VOIP calls will show in call history in call details panel.
  • Users can delete recording from chat and the recording will not show in call history in call details panel.
  • If there are multiple recordings in a call, they will show in a list form in call history in call details panel.
Meeting Recording Chicklet in Call details panel

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Meeting Recording Chicklet in Call details panel

Call Details Panel

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Call Details Panel

Meeting Transcript in Call Details Panel

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Meeting Transcript in Call Details Panel

What you need to do to prepare:

Teams admins will need to make sure that AllowCloudRecordingForCalls and AllowTranscriptionForCalling is turned on to enable recording and transcription of 1:1 VOIP and PSTN calls.

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